Teacher: Agnieszka Błaszkowska
Format:  Faculty of Economics

Teacher: Martyna Włodarczyk
Format:  MSTeams

Teacher: Renata Korzeniowska
Format:  MSTeams

Teacher: Rafał Kuleta

Format:  Former Rectorate, room 317

Course Topics (every course has the same topics)

Session 1: Introduction.  Administrative language at universities 

• Overview of key terms related to the work of university administrative staff 
• Preparing a professional self-introduction 

Session 2: International cooperation: cultural differences 

• Cultural differences in communication styles 
• Discussion on challenges of working with international students and staff 

Session 3: Handling inquiries 

• Useful structures for making suggestions, proposals, and giving assistance 
• Providing information and diving directions 
• Vocabulary related to working hours, office locations, and administrative procedures 

Session 4: Handling complaints and conflicts 

• Strategies for managing difficult conversations 
• Vocabulary for addressing complaints and issues 
• Conditionals and passive voice to de-escalate conflicts 

Session 5: Email correspondence: formal style and language precision 

• Rules for writing formal emails 
• Making requests, explaining matters, and exchanging information 

Session 6: Advanced correspondence – official documents 

• Structure and language of formal administrative letters 
• Types of administrative documents 
• Differences between neutral and assertive tones in official writing 
• Writing acceptance letters and notifications about regulation changes 

Session 7: Document management – student data handling, GDPR 

• Expressions for describing document archiving and sharing processes 
• Analyzing sample documents in English (error identification, filling in missing details) 
• Use of modal verbs in formal contexts (must, have to, may, might) 
• Data storage and sharing in line with regulations 
• Formulating rules and instructions (e.g., „Students must not share their login credentials.”) 

Session 8: Organizing meetings: planning and conducting 

• Meeting organization 
• Moderating meetings 

Session 9: Organizing academic conferences and scientific events 

• Planning and coordinating academic events 
• Inviting speakers, organizing logistics, reserving rooms 
• Responding to unexpected situations 
• Creating event scripts and negotiating details in pairs 

Session 10: Effective communication at the university 

• Reported speech 
• Conveying instructions, reports, and requests across departments/faculties 
• Effective administrative cooperation, interfaculty collaboration, inter-university collaboration 
• Solving organizational problems related to information flow 
  

The initiative is being implemented as part of the project „Support for Synergistic and Complementary Actions of the SEA-EU 2.0 Project – SEA-nergy,” which is part of the NAWA program „Support for European University Alliances,” funded by the European Funds for Social Development.