Teacher: Martyna Włodarczyk, MA 
Format: Online course 
Location: Remote course via MS Teams 

Days and Times of Classes: Tuesdays 9:00–10:30 AM Thursdays 14:00–15:30 PM

Class Schedule: 

Teacher: Agnieszka Błaszkowska, MA 
Location: Faculty of Economics, room C202 

Days and Times of Classes: Wednesdays 9:30–11:00 AM and Fridays 9:30–11:00 AM 

Class Schedule: 

Teacher: Marharyta Yumahulava, MA 
Location: Faculty of Languages 

Days and Times of Classes: Mondays 9:30–11:00 AM and Wednesdays 11:00–12:30 PM 

Class Schedule: 

Teacher: Piotr Bohdziewicz, MA 
Location: Faculty Mathematics, Physics and Informatics, room B51 

Days and Times of Classes: Mondays 11:15-12:45 and Wednesdays 14:00–15:30 

Class Schedule: 

Teacher: Rafał Kuleta, MA 
Location: Former Rector’s Office, room 317 

Days and Times of Classes:  Tuesdays 10:00-11:30 and Fridays 10:00-11:30 

Class Schedule: 

Course Topics (every course has the same topics)

Session 1: Introduction.  Administrative language at universities 

• Overview of key terms related to the work of university administrative staff 

• Preparing a professional self-introduction 

Session 2: International cooperation: cultural differences 

• Cultural differences in communication styles 

• Discussion on challenges of working with international students and staff 

Session 3: Handling inquiries 

• Useful structures for making suggestions, proposals, and giving assistance 

• Providing information and diving directions 

• Vocabulary related to working hours, office locations, and administrative procedures 

Session 4: Handling complaints and conflicts 

• Strategies for managing difficult conversations 

• Vocabulary for addressing complaints and issues 

• Conditionals and passive voice to de-escalate conflicts 

Session 5: Email correspondence: formal style and language precision 

• Rules for writing formal emails 

• Making requests, explaining matters, and exchanging information 

Session 6: Advanced correspondence – official documents 

• Structure and language of formal administrative letters 

• Types of administrative documents 

• Differences between neutral and assertive tones in official writing 

• Writing acceptance letters and notifications about regulation changes 

Session 7: Document management – student data handling, GDPR 

• Expressions for describing document archiving and sharing processes 

• Analyzing sample documents in English (error identification, filling in missing details) 

• Use of modal verbs in formal contexts (must, have to, may, might) 

• Data storage and sharing in line with regulations 

• Formulating rules and instructions (e.g., „Students must not share their login credentials.”) 

Session 8: Organizing meetings: planning and conducting 

• Meeting organization 

• Moderating meetings 

Session 9: Organizing academic conferences and scientific events 

• Planning and coordinating academic events 

• Inviting speakers, organizing logistics, reserving rooms 

• Responding to unexpected situations 

• Creating event scripts and negotiating details in pairs 

Session 10: Effective communication at the university 

• Reported speech 

• Conveying instructions, reports, and requests across departments/faculties 

• Effective administrative cooperation, interfaculty collaboration, inter-university collaboration 

• Solving organizational problems related to information flow 
   
   
   

The initiative is being implemented as part of the project „Support for Synergistic and Complementary Actions of the SEA-EU 2.0 Project – SEA-nergy,” which is part of the NAWA program „Support for European University Alliances,” funded by the European Funds for Social Development.